.softphone{position:fixed;inset:0;z-index:10040;pointer-events:none}.softphone__panel{position:absolute;right:18px;bottom:48px;width:min(360px,calc(100vw - 24px));border:1px solid #dbe3f0;border-radius:8px;background:#ffffff;box-shadow:0 18px 48px rgba(15,23,42,.22);pointer-events:auto;overflow:hidden}.softphone--standalone{position:fixed;inset:0;display:flex;background:#f8fafc;pointer-events:auto}.softphone--standalone .softphone__panel{position:static;width:100%;min-height:100vh;border:0;border-radius:0;box-shadow:none}.softphone--dock{position:static;width:100%;height:100%;display:block;pointer-events:auto}.softphone--dock .softphone__panel{position:static;width:100%;height:100%;border:0;border-radius:0;box-shadow:none}.softphone__header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 16px;border-bottom:1px solid #edf1f7}.softphone__header strong{display:block;color:#0f1f3d;font-size:15px;line-height:1.2}.softphone__hangup,.softphone__header button,.softphone__status-refresh{width:34px;height:34px;border:1px solid #d8e1ee;border-radius:7px;background:#fff;color:#64748b;cursor:pointer}.softphone__header button:hover,.softphone__status-refresh:hover{background:#f8fafc;color:#1d4ed8}.softphone__eyebrow{display:block;margin-bottom:2px;color:#64748b;font-size:11px;font-weight:700}.softphone-workflow{display:grid;gap:10px;padding:12px 16px;border-bottom:1px solid #edf1f7;background:#fbfdff}.softphone-workflow__head{display:grid;gap:2px}.softphone-workflow__head span{color:#2563eb;font-size:12px;font-weight:900}.softphone-workflow__head strong{color:#0f172a;font-size:13px;font-weight:800}.softphone-workflow__box{display:grid;gap:9px}.softphone-workflow__box label{display:grid;gap:5px;color:#475569;font-size:11px;font-weight:800}.softphone-workflow__box input,.softphone-workflow__box textarea{width:100%;border:1px solid #cbd5e1;border-radius:6px;color:#0f172a;padding:8px 9px;font-size:12px;font-weight:700;outline:none}.softphone-workflow__box input:focus,.softphone-workflow__box textarea:focus{border-color:#2563eb;box-shadow:0 0 0 3px rgba(37,99,235,.1)}.softphone-workflow__notice{border:1px solid #bfdbfe;border-radius:6px;background:#eff6ff;color:#1d4ed8;padding:8px 10px;font-size:12px;font-weight:800;line-height:1.35}.softphone-workflow__notice--action{width:100%;text-align:left;cursor:pointer}.softphone-workflow__notice--action:hover{background:#dbeafe;color:#1e40af}.softphone-workflow__actions,.softphone-workflow__decision,.softphone-workflow__results{display:flex;flex-wrap:wrap;gap:7px}.softphone-workflow__actions button,.softphone-workflow__decision button,.softphone-workflow__results button{min-height:34px;border:1px solid #cbd5e1;border-radius:6px;background:#fff;color:#334155;padding:0 10px;font-size:12px;font-weight:800;cursor:pointer}.softphone-workflow__actions button:first-child,.softphone-workflow__decision .is-success{border-color:#86efac;background:#f0fdf4;color:#166534}.softphone-workflow__decision .is-danger{border-color:#fecaca;background:#fff1f2;color:#be123c}.softphone-workflow__actions .is-secondary{border-color:#bfdbfe;background:#eff6ff;color:#1d4ed8}.softphone-workflow__actions button:disabled,.softphone-workflow__decision button:disabled,.softphone-workflow__results button:disabled{cursor:wait;opacity:.65}.softphone__status{display:grid;grid-template-columns:10px 1fr auto 30px;align-items:center;gap:8px;margin:14px 16px 12px;padding:10px 12px;border:1px solid #e2e8f0;border-radius:8px;background:#f8fafc;color:#475569;font-size:12px;font-weight:800}.softphone__status svg{width:8px;height:8px}.softphone__status small{color:#64748b;font-size:11px;font-weight:700}.softphone__status-refresh{width:28px;height:28px;border-color:#d8e1ee}.softphone__status--in-call svg,.softphone__status--registered svg{color:#10b981}.softphone__status--calling svg,.softphone__status--connecting svg,.softphone__status--ringing svg{color:#f59e0b}.softphone__status--failed svg{color:#ef4444}.softphone__field{display:grid;gap:6px;padding:0 16px 12px}.softphone__field span{color:#334155;font-size:12px;font-weight:800}.softphone__field input{width:100%;height:38px;border:1px solid #cbd5e1;border-radius:7px;padding:0 11px;color:#0f172a;font-size:13px;font-weight:700;outline:none}.softphone__field input:focus{border-color:#2563eb;box-shadow:0 0 0 3px rgba(37,99,235,.1)}.softphone__field input[readonly]{background:#f8fafc;color:#475569;cursor:default}.softphone__message,.softphone__remote{margin:0 16px 12px;padding:9px 10px;border-radius:7px;font-size:12px;font-weight:700}.softphone__remote{background:#eef6ff;color:#1d4ed8}.softphone__message{background:#fff1f2;color:#be123c}.softphone__message--action{display:block;width:calc(100% - 32px);border:1px solid #bfdbfe;background:#eff6ff;color:#1d4ed8;text-align:left;cursor:pointer}.softphone__message--action:hover{background:#dbeafe;color:#1e40af}.softphone__unblock{width:calc(100% - 32px);height:38px;margin:0 16px 12px;border:1px solid #f59e0b;border-radius:7px;background:#fffbeb;color:#92400e;cursor:pointer;font-size:13px;font-weight:800}.softphone__unblock:hover{background:#fef3c7}.softphone__actions{display:grid;grid-template-columns:1fr 42px;gap:8px;padding:0 16px 14px}.softphone__call,.softphone__hangup{height:40px}.softphone__call{border:1px solid #16a34a;border-radius:7px;background:#16a34a;color:#fff;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;font-size:13px;font-weight:800}.softphone__call:disabled,.softphone__hangup:disabled{opacity:.45;cursor:not-allowed}.softphone__call:disabled{border-color:#cbd5e1;background:#94a3b8}.softphone__hangup{border-color:#fecdd3;color:#e11d48}.softphone__hangup:hover:not(:disabled){background:#fff1f2}.softphone__hint{display:flex;align-items:center;gap:8px;padding:11px 16px;border-top:1px solid #edf1f7;background:#f8fafc;color:#64748b;font-size:12px;font-weight:700}.softphone-incoming{position:fixed;right:18px;bottom:92px;z-index:970;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:14px;width:min(390px,calc(100vw - 24px));border:1px solid #bfdbfe;border-radius:8px;background:#ffffff;box-shadow:0 22px 58px rgba(15,23,42,.24);padding:14px;pointer-events:auto}.softphone-incoming span{display:block;margin-bottom:4px;color:#2563eb;font-size:11px;font-weight:900;text-transform:uppercase}.softphone-incoming strong{display:block;color:#0f1f3d;font-size:15px;font-weight:900;line-height:1.2;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.softphone-incoming__answer{height:38px;border:1px solid #16a34a;border-radius:7px;background:#16a34a;color:#ffffff;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:0 14px;font-size:13px;font-weight:900}.softphone-incoming__answer:hover{background:#15803d}.softphone-reload{position:fixed;inset:0;z-index:980;display:flex;align-items:center;justify-content:center;padding:18px;background:rgba(15,23,42,.38);pointer-events:auto}.softphone-reload__panel{width:min(420px,100%);border:1px solid #e2e8f0;border-radius:8px;background:#ffffff;box-shadow:0 24px 64px rgba(15,23,42,.28);padding:18px}.softphone-reload__panel strong{display:block;color:#0f1f3d;font-size:16px;font-weight:900;line-height:1.25}.softphone-reload__panel p{margin:10px 0 0;color:#475569;font-size:13px;font-weight:700;line-height:1.45}.softphone-reload__actions{display:flex;justify-content:flex-end;gap:8px;margin-top:18px}.softphone-reload__actions button{height:36px;border-radius:7px;padding:0 14px;cursor:pointer;font-size:13px;font-weight:900}.softphone-reload__cancel{border:1px solid #cbd5e1;background:#ffffff;color:#334155}.softphone-reload__confirm{border:1px solid #dc2626;background:#dc2626;color:#ffffff}@media (max-width:640px){.softphone__panel{right:12px;bottom:44px}}